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Terms & Conditions

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About Us This trade only web site is owned and operated by EUROPEANWEAR LTD who are completely dedicated to your total satisfaction. Please be advised, we supply wholesale Only. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
EUROPEANWEAR LTD
Hanes Accounts Dept 85 Great Portland Street First Floor London W1W 7LT United Kingdom
Phone: +44 (0)20 3603 1359
Fax: +44 (0) 020 7183 3073
Email: sales [at] plaintshirts [dot] co [dot] uk
VAT No. GB 832 7432 33
Company No. 6599155
Making A Purchase Making a wholesale purchase could not be easier. Just browse our store, check stock and then add any available items that you wish to buy into the shopping cart. Keep in mind that orders are only picked on Monday (excluding holidays) . After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. You will have the option to advise us how to proceed with shortages on check out. If no information is added here and there is a shortage we will normally send the rest of your order without prior notification of the shortage.

We accept card payments from the UK Only, else you can pay via Bank Transfer.

We accept all major Debit & Credit Cards except Amex. We do not debit your card until it is ready to ship. If you do not wish to pay online, you can pay via Cheque(£) or Bank Transfer (All Currencies)

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake if the order has not already been processed.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. Confirmation receipts are sent out automtically on placing your order, but we cannot guarantee their receipt, contact us if in doubt.. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular item for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

If you wish to cancel an order, you must to do in writing and we will consider this on a case by case basis. Failure to cancel an order in writing will result in the order being processed unless notified otherwise.
Shipping And Handling We have introduced cheap and clear delivery charges, so you can order with confidence. Delivery charges are dependent on weight and shown at the checkout. Please see our website for estimated delivery times. All delivery times are estimates as we can only pass on the information provided to us by our shipper(s). If your order is required within a certain time period please use our Express Delivery service. You accept that when using our 'Express' Delivery service or 'Standard Direct' that the goods are sent direct to you from the USA and your order may be subject to additional custom charges by the destination country, paid for by the recipient.

We can quote individually for all other destinations. Subject to change without prior notice.
Delivery Schedule We aim to deliver your order right away. We will normally send your order to you within 7-29 business days* International orders are generally delivered in under 20 business days*,

On receipt of the delivery, you must inform us within one working day if any items are lost or damaged in transit so that we can make a claim against the delivery company and correct the problem. Any opened/damaged boxes MUST be signed for as such with the courier.

You agree that proof of delivery or tracking details supplied by our delivery company is sufficient evidence to establish that goods have been received or that a delay has occured beyond our control. We cannot be held responsible for lost or delayed packages.

You agree that you will be present to accept receipt of the delivery. You agree that tracking details provided by the courier is sufficient evidence to establish that the receiver (you the customer) was not available to accept the delivery and from that point on responsibility for the redelivery passes to you the customer. You also accept that if you have not received your order within estimated number of business days stated on our website, the onus is on you to contact us for tracking details of your Delivery as we will not automatically track your order. You accept that failure to contact us or resolve delivery issues with the courier promptly regarding a non-delivery will result in additional delays, the goods being returned and redelivery charges applied. You accept that orders 'returned to sender' will not be refunded in full.

The courier cannot always accommodate special instructions for delivery of your goods and we cannot be responsible for any communication passed to the courier through us or through yourselves regarding special requests, additional shipping instructions, shipping notes etc. These are not guaranteed and do not form part of our contract with you.

*Subject to stock availability, cleared payment, custom clearance, fraud security checks and your order being placed before 9am on a Monday business day. Delivery times should be used as guide only and are dependent on the delivery service selected. Express Delivery will offer faster transit times.
Back Orders We can no longer Back Orders any out-of-stock items. Any out of stock items will be cancelled from your order without prior notice therefore we advise customers to check stock with us first before placing their order.
Tax Charges For orders on our Economical Delivery Service, goods are subject to 20% VAT which will be shown in the cart when you checkout. Direct orders will be sent from the USA and hence we do not charge VAT on these orders, this will be removed manually by our Staff.

If using our Direct service (Express & Standard Direct) and you're VAT registered, please let us know your VAT number to help clear your goods through customs.
Credit Card Security We do not download any Card Details. Card Details are processed by an Approved 3rd Party called Credit Call. Card Details are entered on a secure page, you check this by noting the Gold Padlock symbol and the address starting with "https://....."

If you have any doubt about the security of our website, please do contact us.
Guarantee We supply Trade Only. Please order a sample before placing a bulk order to ensure the garments meet your requirements. Technical changes are possible, as products are being continuously improved. All weight indications on this website are for coloured fabric and are subject to standard tolerances. The colour displayed on screen is a guide only and may not perfectly reflect the true colour of the fabric. Customers are strongly advised to carry out their own test prints and washes before final production, as garments cannot be returned once printed or washed.

We cannot guarantee all items are in stock at all times, please check stock with us by email before placing your order, particularly if you are paying by Bank Transfer, your order is urgent or you require the exact amount ordered with no cancellations.

We cannot guarantee that any goods will be delivered within our estimated delivery times. Once goods are in transit we cannot guarantee that we can cancel the delivery, as it will require that we liase with the courier and yourselves. By placing an order you accept this and all other conditions.
Reaching Us If you need to reach us with a trade enquiry, please email us using the link on the store page, alternatively, you can fax us on +44 (0) 020 7183 3073 or write to us at Hanes Accounts Dept 85 Great Portland Street First Floor London W1W 7LT United Kingdom
Privacy Policy EUROPEANWEAR LTD do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Please note, we supply Trade Only and are a wholesale supplier. Please order samples before placing a Bulk Order as we can refuse the right to accept any returns for whatever reason. As a token of goodwill we may accept returns, at our discretion and apply a restocking fee of 20% of the goods value only, if you notify us within 48 hours of receipt of goods. Please contact us for further details of our Returns Procedure. The product information provided on our website maybe out of date as we are constantly updating our range. Colours & Sizes are all approximate and should be used as a guide only. 'Token of Goodwill' or '1-off exceptions' will not be accepted as a valid reason for a return.

In case that we provide labels for returns, these must be printed, attached to the package and returned within 48 hours of us sending them. All labels will be sent via email. Failure to return within this timeframe, may result in the Return being refused by us.

To avoid any confusion, please be advised; The Distance Selling Regulations 2000 and their replacement the consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not legally apply as this website is for taking Trade Only orders. Hence although we are not obliged to accept any returns or refunds we strongly advise you to inform us of the situation and we will make a decision on a case by case basis. Our decision will be final. We've included this to prevent abuse of our Returns policy.

Please contact us for a returns authorisation reference number and address details before returning any goods. We reserve the right to send goods within 20% under or over the amount ordered. Shortages on orders will not constitute a valid reason for a return as it is the customers responsibility to check stock with us before placing their orders. Stock quantities advised are not guaranteed at the time of processing/picking the order as these are not live.
Remittance Terms Cheques(£) : Payable to 'Europeanwear Ltd' and posted to our UK Accounts Address.

Domestic Bank Details(£): Branch Code 23-14-70, A/C No 80858907
Domestic Bank Details(USD): On Request
Domestic Bank Details(AUD): On Request

International Bank Details(£): On Request

Euro Account
IBAN: DE27 7001 1110 6050 3894 20 (SWIFT / BIC) : DEKTDE7GXXX
Account Holder: TW Europeanwear Ltd
Address: Deutsche Handelsbank Südliche Münchner Str. 2 Grünwald 82031 Deutschland

To calculate the exchange rate, please use XE.com. Only EUROS should be paid into our EURO account. All other payments should be sent to our International Pound Sterling Account(£). Please advise when a payment has been made so we can check the exchange rate. We hold accounts in all major currencies, if you wish to pay in your local currency we can provide local bank details to keep your bank fees to a minimum. Please place your order first (select 'Bank Transfer' as a payment option) and email us the generated order number.

Customers are strongly advised to check stock with us first before transferring money to avoid disappointment. All bank fees must be paid for by you the customer, including any fees to return money for cancelled or incomplete orders.

All invoices must be paid within 30 days. Late payments will result in interest charges of 8% plus the Bank of England base rate of the total order value. If applicable we will also charge debt recovery costs which has a minimumcharge of £40.00 paid by you the customer. For further information please see European Directive 2011/7/EU

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