Returns and Refund Policy
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Please note, we supply Trade Only.
Please order samples before placing a wholesale order as goods cannot be returned or refunded, unless incorrectly supplied. Colours & sizes are all approximate and should be used as a guide only. Garments cannot be returned due to size, colour, quality, description (or delivery issues) as samples are available to purchase to check these issues. 'Token of Goodwill' or '1-off exceptions' will not be accepted as a valid reason for a return.
If you are viewing Hanes products for personal use, we strongly advise you purchase your goods from a local store where returns and refunds are more widely accepted.
Returns are only accepted based on our Returns Terms and Conditions and must be approved prior to return. Garments returned to our UK Department without authorisation are automatically donated to charity, as this office address does not have storage facilities. No refunds, exchanges or return-to-sender can be offered on such items.